Support

Regular Support (Free)

We provide free technical support (regular support) for user within the Subscription Period Support is done through email only.

Email Address:

Premium Support (Paid)

We invite users to subscribe to Premium Support. With Premium Support, technical assistance can be done through instant messaging (chat) and/or remote, as a complement to email.

Telegram
@cs_otomax / 0858-9255-4288

GTalk

XMPP / Jabber

Office Hours
• Everyday: 7 am – 12 pm (GMT+7.00)

Fee
• Starting from $5 / Case*

We will check the license data, please prepare your IMSI / ID SIM Card, and valid owner data.
On busy hours or specific conditions, we might implement a queue or pend the assistance until it can be given.

* Costs in accordance with the cases dealt with.